Dispute resolution and mediation

If you find yourself in the unfortunate position of being locked in a dispute with your IT supplier, you are often at a disadvantage. Without a full understanding of the technical issues involved, it is difficult to know who is at fault. In complex IT projects, unexpected costs sometimes do arise quite legitimately - and sometimes they are the result of negligence or incompetence. How can you know which is which?

IT Intermediaries can level the playing field and provide you with a true assessment of the situation. This allows you to avoid costly litigation where it is not appropriate - or gives you a solid basis to call their bluff, if the supplier really is at fault and thinks they can dodge legal action by obfuscation.

We can also act as impartial "technical translators" in a dispute, bridging the communication gap and redressing the imbalance of technical expertise between you and your supplier.